With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

Federal agencies are under mounting pressure to modernize their aging human resources and workforce management systems. According to the U.S. Office of Personnel Management (OPM), approximately 75% of ...

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...

Radio frequency identification (RFID) technology has applications across various industries, from retail inventory tracking to health care asset management. Recently, organizations have begun ...

Workforce management software allows businesses to manage everything from payroll, benefits and human resources (HR) to recruiting, onboarding, performance and learning from one location. This helps ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Legion Technologies, an innovator in workforce management, today announced that its Legion AI platform has been named “AI-based Workforce Management Solution of ...

In 2019, a leading health system was navigating the complexities of its formation from the merger of two major healthcare organizations—a merger that created the largest not-for-profit health system ...

Precedence Research valued the global workforce engagement management (WEM) market at $9.4 billion in 2023 and expects it to hit $10.5 billion in 2024, topping out at $31.4 billion by 2034. This ...

ROSELAND, N.J., Nov. 20, 2025 /PRNewswire/ -- ADP®, a global leader in HR and payroll solutions, today announced the availability of ADP® WorkForce Suite, the industry's #1-rated workforce management ...