Coley Norman, SVP, Liviniti, has been honored with an Excellence in Customer Service Award by the Business Intelligence Group ...

Bad customer experiences could cost organizations throughout the world $3.7 trillion annually. That’s according to new research by the experience management company Qualtrics. This figure is up 19% ...

Success for a financial advisor is dependent on attracting and retaining clients. The key is to create an incredible client service model to deliver an experience for clients that surpasses their ...

Managing significant wealth across investments, taxes, estate planning, insurance and philanthropy can become complex to ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

UJET, a leader in AI-powered contact center innovation, today released new industry research revealing that despite 100% of customer service agents interacting with AI daily, 93% are confident they ...

A growing financial firm in the Mahoning Valley is looking to expand its team. Stifel is hiring client service associates to ...

2023 is here. It is safe to say that client service is one of the critical, few differentiators to be found in a crowded legal marketplace – and, related, the latest trend to receive a great deal ...

Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first ...

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