“This is crazy”: Spectrum rep screams and berates customer trying to cancel service

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...
Columbus Dispatch

Spectrum to close customer service operation in Columbus, lay off 175 workers

Cable and internet company Spectrum is telling the state that it is closing a customer service operation in Columbus and that 175 workers will lose their jobs as a result. The cuts will start Aug. 15, ...
The Daily Dot

Spectrum customer service dragged after representative tells woman to ‘take a deep breath’

Customer service is not what it used to be. One woman’s viral interaction with a customer service representative proves it. In a TikTok video that has amassed over 2.2 million views, mom Kayla_2 ...
WKBW

Spectrum hosting hiring event for customer service representatives on August 11

CHEEKTOWAGA, N.Y. (WKBW) — Spectrum announced it will host a hiring event for customer service representatives on August 11. According to Spectrum, by the end of 2022, it plans to hire more than 100 ...