MIchaelAaron Flicker is the co-author of "Hacking The Human Mind: The Behavioral Science Secrets Behind 17 of the World's ...

A Case Study on How Brand Equity and Service Quality Shape Revisit Intention in Luxury Hospitality The hospitality industry is rapidly evolving through digital transformation, giving rise to hybrid ...

This year, we will take intentional steps to right-size our system and design a district built for long-term excellence.

E-commerce teams are judged by direct business metrics (revenue, conversion, retention), operational reliability (checkout ...

Federal investigators say Minnesota has become a testing ground for "industrial-scale" fraud that siphoned public money away ...

TAMPA, Fla. — Mariposa Women’s Hospital, a new behavioral health hospital for women, is under construction in Tampa. It’s a first-of-its-kind in Florida. Administrators say what makes the hospital ...

Leaders are mastering AI prompts while asking fewer questions of their teams, often without realizing how that shift erodes ...

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

The Hollywood Reporter reports that The Wrestler star has greenlit the fundraiser “Support Mickey to Prevent Eviction,” which ...

Philosopher Isaiah Berlin once said the world is made up of two kinds of thinkers: foxes and hedgehogs. Foxes know a little bit about everything. They’re clever, curious, and full of ideas. They could ...

Discovery calls fail when you ask generic questions. These coaches reveal eight question types that create clarity, expose ...

Customer data platforms (CDPs), which historically acted as storage and cleanup tools, are turning into something more ...