Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

Abstract: With the advancement of information and communication technologies and the increasing demand from consumers for fast and convenient delivery services, the front-line fulfillment center model ...

A pair of ICE agents were surrounded by neighbors and activists during an attempted immigration arrest in south Minneapolis on Monday.

Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

Deadline’s Read the Screenplay series spotlighting the scripts behind the year’s most talked-about movies continues with The Secret Agent (O Agente Secreto), Neon‘s thriller from writer-director ...

Data protection platform AvePoint has launched a command center to help organizations monitor artificial intelligence agents, addressing security risks and rising expenses as organizations deploy more ...