Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Text message marketing is a powerful tool for reaching your customers. See some SMS marketing examples and adapt them to your ...

The growth of the customer journey mapping software market is primarily driven by increasing focus on customer experience management across ...

Dealing with terrible customers is part and parcel of being a McDonald's employee, but they can't stand these habits in ...

A Case Study on How Brand Equity and Service Quality Shape Revisit Intention in Luxury Hospitality The hospitality industry is rapidly evolving through digital transformation, giving rise to hybrid ...

The 'Smart Deposit' service is available to individual customers across 28 retail banks in Hong Kong, including digital banks. While 21 of these banks have established a minimum protected amount, the ...

The way to hit a home run when describing yourself in an interview is to figure out which skills are most important in the ...

The U.S. Semiquincentennial Commission wants to turn America’s 250th birthday celebration into the country’s single biggest ...

Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds real-time, step-by-step visual guidance directly into the agent desktop. By ...

I'm talking about people who seem to delight in doing a shoddy or lazy job. Whether it's businesses not answering the phone ...