There was a time when call centers were built primarily to handle large volumes of customer queries by phone. Today, contact centers have largely replaced them – the operational hubs where businesses ...

But in practice, prompt iteration has historically felt disjointed and slow. Makers previously balanced their flow of work ...

AI agents are proliferating as enterprises automate more of their operations. But ensuring agents can accomplish their tasks properly and securely remains a problem without an obvious solution. Agents ...

LILT MCP enables employees to request human-verified and instant translations within their standard chat interface. While AI provides instant drafts, mission-critical content—such as legal policies or ...

Abstract: In recent years, the utilization of generative AI has advanced rapidly and is being integrated into a variety of business operations and systems. The emergence of standard protocols such as ...

Have you ever asked Alexa to remind you to send a WhatsApp message at a determined hour? And then you just wonder, ‘Why can’t Alexa just send the message herself? Or the incredible frustration when ...

Human-agent collaboration is at the heart of the AI-first organization vision, combining human creativity with AI capabilities to boost business efficiency and productivity. As people work with AI ...

Telefónica and Nokia have teamed to explore the use of agentic AI to enable open, interoperable telecom network APIs. This partnership is focuseed on testing two emerging AI protocols – agent-to-agent ...

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This repository implements a Model Context Protocol (MCP) server and an intelligent Agent-to-Agent (A2A) system for interacting with a Jellyfin Media Server. It allows AI agents to manage your media ...