Google is expanding one of Android's best features to your car by integrating Call Screening into Android Auto. Call Screening uses Google Assistant to answer a phone call for you to determine if it's ...

Samsung’s upcoming One UI 8.5 update is expected to include a new automatic call screening feature. New code suggests that users will have multiple control options to customize when automatic call ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...

NiCE Interactions 2025, held in Las Vegas from June 16-18, brought together more than 3,000 customers, partners, and industry analysts. There were three highlights of the conference. Reimagining ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

Karandeep Singh Oberoi is a Durham College Journalism and Mass Media graduate who joined the Android Police team in April 2024, after serving as a full-time News Writer at Canadian publication ...

Next month, 911 call takers in the Kansas City Police Department will get a pay raise. The pay increase, up to $25 an hour, will go into effect May 1. Coupled with a $2,500 hiring bonus, the pay raise ...

Pixel 9 phones in the US currently require manually activating Call Notes on every call to record, transcribe, and summarize them. Google has been spotted testing automatic call recording within the ...

6 Ways to Automate Key Elements of a Call Center Workflow Your email has been sent Small improvements to your call center workflow can lead to big wins. Learn how to ...

The contact center infrastructure (CCI) market is a framework of physical and virtual resources, including equipment, software, and services, that enable customer service organizations to manage ...