To drive First Contact Resolution (FCR), organizations must pivot from compliance-heavy checklists to outcome-driven QA ...

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

Joining us on today's call are Applied Digital's Chairman and CEO, Wes Cummins; and CFO, Saidal Mohmand. Following their remarks, we will open the call for questions. Before we begin, Matt Glover from ...

What began as a small-time fraud operation run illegally from apartments have now expanded into a massive industry in ...

Some fraudsters don’t know when to stop. This call center employee has had enough of scammers trying to buy expensive items using other people’s cards, so he created a clever script to immediately get ...

The Federal Communications Commission (FCC) has proposed measures to bring call center jobs back to the U.S. and ensure American Standard English proficiency among operators. The initiative aims to ...

Good day, and thank you for standing by. Welcome to Genscript 2025 Annual Results Conference Call. [Operator Instructions] Please be advised that today's conference is being recorded. I would now like ...

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution. Krisp today announced customer-side Accent Conversion, a real-time, ...

FCC Chairman Brendan Carr said the commission plans to vote this month on several proposals, including whether offshore call center workers for telecom companies should be required to be “proficient ...

COLUMBUS, Ohio—State officials’ approval of a $4.5 million tax break for a Northeast Ohio data‑center expansion was met with a chorus of online criticism, given that the project will only create 10 ...