Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.

One of the biggest challenges I see in sales organizations today isn’t choosing a CRM platform. It’s getting people to actually use it. Companies spend a lot of time, money and energy implementing CRM ...

Salesforce delivered its first revenue shortfall in 18 years, sparking significant investor concern Shares plummeted approximately 6% during Tuesday’s session, extending year-to-date losses to 26% ...

Suchi Rudra is a writer whose work has appeared in The New York Times, BBC, and Vice, among other publications. Higher education institutions seeking to manage the student lifecycle using data are ...

Abstract: Companies in the digital age rely on Customer Relationship Management (CRM) to build loyalty and keep users engaged. Traditionally built around structured inputs such as transactional logs ...

Acquisition expands Carta’s AI-first ERP for private capital, creating an institutional-grade platform for deal teams and fundraising professionals to increase capital velocity Carta, the world’s ...

Copilot CRM, a software platform built specifically for home service businesses, has officially rebranded as Homeworks. “We wanted to get away from the branding of AI and speak to the hard work that ...

Customer Relationship Management systems are often sold as a technology decision. In reality, CRM success or failure has far more to do with people, processes, and organizational readiness than with ...

Salesforce's results for the January quarter surpassed LSEG consensus, while the software company's full-year revenue picture did not. Investors have been hammering software stocks in recent weeks ...

Forbes contributors publish independent expert analyses and insights. John Hall covers entrepreneurial topics that help companies grow. There are businesses where relationships are more than important ...

Abhishek Singh, a seasoned Competency Head - Microsoft, leverages Microsoft technologies to drive pr... In today’s hyper-competitive business landscape, Custom CRM software development is no longer a ...