Billing software made 129,000 mistakes at Duke Energy
4:28
MSNWCPO Cincinnati, OH
Billing software made 129,000 mistakes at Duke Energy
By April 2023, one year after installation, PUCO staff said Duke had reported 106,453 billing errors, including 52,000 customers not receiving a 'Price to Compare' message on their bill and 39,000 customers charged the wrong amount for riders.
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Most bills are for 30 days, but some billing cycles can be a few days longer or shorter. If the bill covers more days, it can be higher. Learn some ways to keep tabs on your energy use at http://spr.ly/6183ErP6c | Duke Energy
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