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ibm.com
What Is Interactive Voice Response (IVR)? | IBM
Interactive voice response (IVR) is an automated telephone technology that enables callers to receive or provide information or make voice requests without speaking to a live agent.
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30% of your customer phone interactions are via IVR. Get the best practices for building an IVR that meets your customer's expectations, improves efficiency, and scales with you. | Twilio
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