Kudos to our Computer-Aided Dispatch (CAD) and Information Technology (IT) techs and dispatchers for adapting and overcoming the challenges of today's CrowdStrike issues. Our dispatch partners had their Mobile Computer Terminals (MCTs) serviced in a drive-through format. Our techs were quick and efficient in getting 75-100 vehicles through today, with multiple computer terminals being fixed. All units voiced status changes, and dispatch relayed comments as needed until the computer terminals wer

ICYMI: Chatham County's E911 Center transitioned to a new Computer Aided Dispatch system last Tuesday. Following the transition, we heard from some of our public safety-focused agencies around Chatham County, who highlighted how the new system benefits their departments. “Two huge components of safety for the police officers and first responders in general: more information, which is huge, and at the end of the day they’re getting it in real time,” said Garden City Police Chief Gilbert Ballard.

Public Safety Telecommunicators are masters at multitasking but how do they do it? Screens. Lots of screens. Our telecommunicators work off of five monitors so they can constantly keep all of the various programs they use up and visible. April shares with us some of the programs telecommunicators have on their screens at any given moment, one of those being CAD (computer-aided dispatch). | Pinellas County Sheriff's Office